SOFT SKILLS AND WHY THEY ARE IMPORTANT IN MANAGING A SMALL BUSINESS
Part 1 of a 5 part blog series on the importance of soft skills in business.
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Well-rounded, highly-developed soft skills can be invaluable to business success but what are they and why are they important? While soft skills can at times be more difficult to develop than hard skills—more quantifiable attributes such as web design, accounting, or editing experience—they are arguably equally important in running a successful business. Understanding what they are will help you identify yours or the ones you need to develop in the future.
What are Soft Skills?
Soft skills, often called people skills or emotional intelligence, are defined as the ability to interact amicably with others. They are personal attributes that can affect relationships, communication and interaction with others. They can include, or relate to the following:
- Customer service
- Conflict resolution
- Communication effectiveness
- Working under pressure
Why are Soft Skills important?
Soft Skills are an essential part of finding, attracting and retaining clients. Highly-developed presentation skills, networking abilities, and etiquette awareness can help you win new clients and gain more work from existing clients. Honing your abilities to resolve conflicts, solve problems and provide excellent customer service can lead to stronger relationships with colleagues, vendors and other professional contacts. Ultimately, strong soft skills can help you gain confidence—an invaluable trait in the business world.
On the other hand, a lack of soft skills can limit your potential, or even be the downfall of your business. By developing strong leadership, teamwork and communication abilities, you can run projects more smoothly, deliver results that please everyone and even positively influence your personal life by improving how you interact with others.
Do you need to improve Soft Skills?
Soft skills aren’t generally “all or none.” Many people are adequate or even exemplary with some skills yet struggle with others. For instance, you may have excellent communication and teamwork abilities but struggle with time management or crack under pressure. It’s not uncommon to either underestimate their importance or overestimate your own proficiency. Here are a few common scenarios that may be improved with stronger soft skills:
You have a low client retention rate compared to others in your field
You are frequently late for meetings or struggle to meet deadlines
You fail to grow your professional network, or avoid networking opportunities altogether
You manage to land meetings with prospective clients, but rarely proceed to the next stage or close deals
How to develop Soft Skills.
A great first step in personal development is to recognize and acknowledge the areas in which you need to improve. This can take place through personal reflection and introspection, an evaluation of your business’s performance deficiencies or through feedback from trusted colleagues or friends. You may find that daily journaling regarding your professional interactions and their outcomes is helpful self-evaluation.
After you’ve gained an awareness of your strengths and weaknesses, create a plan of action for improvement that aligns with and supports your business plan. Because soft skills encompass a relatively large category, there are a number of ways to develop or enhance these skills.
The SkillzTrader Team
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PS. You can find the other posts in our 5-part series on Soft Skills by clicking here.